PRACTI's FAQ Page 

    Here are a few simple solutions to some issues you might experience

    • Binding the backoffice with the Reggie

      Problem 1: I’ve entered the Device Login code, but it has been unsuccessful.

      Solution 1: Generate a new Device Log-in code and make sure it is entered into your iPad correctly.

      Solution 2: The Device Log-in code is temporary, and will expire shortly after its generation should it not be entered into the device. To fix this, simply generate a new code and enter it into your iPad within a minute of its generation.

      Problem2 : Where can I find my Device Log-in code?

      Solution: Go onto your backoffice on a computer or phone and click on your name in the top right-hand corner. On the drop-down menu, you will see the tab, ‘iPads/POS.' Once you’ve located this tab, click. You will then see an orange box saying ‘Connect a device.' Click here and you will generate a Device Log-in code. Remember: You need to input this into your iPad within a minute, or the Log-in code will expire. If it does, simply repeat the steps.
    • Pairing the Reggie with the iZettle

      Problem 1: iZettle is not found

      Solution 1: The iZettle is not in Bluetooth mode. Before you connect your iZettle, you need to hold down the Bluetooth button located on the top right-hand side of the card-reader. Once it is in Bluetooth mode, you will be ready to connect. Go to settings and select the Bluetooth tab. From the available devices, the iZettle should now appear. Select the iZettle device and you’ll be connected!

      Solution 2 There iPad’s Bluetooth is not on. Both the iPad and iZettle card reader must have their Bluetooth ‘On’ for a successful connection. To turn your iPad’s Bluetooth on, go to settings and click the Bluetooth tab. You’ll now have the option to ‘Turn on’ Bluetooth. From the available devices, the iZettle should now appear. Select the iZettle device and you’ll be connected!

      Problem 2: iZettle does not take payments

      Solution 1: The iZettle asks for your account details on the iPad. Having registered with iZettle, you should have an email and password connected to your account. By clicking ‘Charge’ on your Reggie, you’ll have the option to enter in these details. Now, when you click charge, the iZettle will be ready to accept payment when you charge a customer.

      Solution 2: There is a network error. For your iPad to take transactions, your iPad must be connected to a Network. To check your network connection go to settings. Click on the ‘Wifi’ tab. If the WiFi is turned off, turn it on and select your network. Once connected, you’ll be able to take transactions on your iZettle.
    • Printing retrospective receipts

      Problem: A customer wants a receipt, but I’ve already processed a transaction

      Solution: Click the grey icon in the top left-hand side of your Reggie page. Enter your PIN, and you’ll be taken to your ‘Sales History’ page. Select the transaction for which you’d like to print a receipt on the left side of the page. Now, on the right side of the page, circular icons will appear. From here, you can select either ‘Print Receipt’ if the customer would like a physical copy, or, if they enter in their email, you can send them a digital receipt.
    • Setting up customers

      Problem 1: How do I set up a customer?

      Solution: On your Reggie page, you will see, in the top right corner of the page, the ‘Select Customer’ tab. If you have already saved a customer, you’ll be able to select them from the list that pops up. If you wish to add a new customer, simply click the ‘Select Customer’ tab, again. In the box that appears, you’ll see ‘Add a new customer.' Click on this button, and fill out your customer details. Once the details have been entered and are accurate, click save. From now on, every time they make a transaction, you’ll be able to select their profile. Once the customer is set up, you’ll be able to see their transaction history and favorite products!

      Problem 2: I can’t find the customer I’ve set up

      Solution: If you’ve entered in a lot of customers, it will be a pain to scroll through your list every time your customer makes a transaction. To speed up the process and find your customer's profile in no time, click on ‘Select Customer’ and then search their name in the search bar at the top of the page.

      Problem 3: I’ve taken a transaction from a customer, but I forgot to select them.

      Solution: Go to your Sales History, and select the transaction you want to attribute to a customer. On the right side of the page, you’ll see the ‘Attach Customer’ button. Now, you’ll be able to select a customer, or even add a new one, and attach them to the transaction.
    • Tickets and Saved transactions

      Problem 1: I want to save an order, but not charge the customer immediately.

      Solution: Instead of charging the customer or taking cash, click ‘Save’ and enter a name for the order. This action will make a ticket, so that when your customer returns to pay, their order will be ready. To access their order click on the ‘Tickets’ tab located in the bottom right corner of your Reggie. If you have a large number of saved orders, search the name of the order and it will pop up. When you select the order, you’ll be able to charge them or take cash. To delete an order, swipe left on the ticket and click ‘Delete’.

      Problem 2: I want to edit the order.

      Solution: No problem. Once you’ve clicked on their order, you can then add and delete items, just like you would with a normal order.
    • Setting up and managing employees

      Problem 1: How do I see who is in the office when I’m not there?

      Solution: You’ll be able to see who's in the office from the backoffice. Click on the ‘Dashboard’ tab on the menu located on the left of the backoffice page. From here, you can see a lot of data across various indicators. However, we’re concerned with the ‘Open Shifts’ box. In here, you can see who’s in the shop. The manager of the shop can also ‘Manage Users’ on the Reggie, and will be able to see at what times and for how long his employees were on shift.

      Problem 2: How do I assign employees to different branches

      Solution: you can assign different employees to different locations with ease on the backoffice. Select your profile in the top right corner of the backoffice page. From the drop-down menu select ‘Employees’. Click on the name of your employee. You’ll then have the option to assign the employee to a particular branch. When you’ve ticked the box of the relevant branch, click Save to finish.

      Problem 3: An employee has forgotten his Pin-code

      Solution: If you’re the manager, you can resolve this issue in no time. Select your profile in the top right corner of the backoffice page. From the drop-down menu select ‘Employees’. Click the employee in question’s name, and you’ll see his profile, including his Pin-code.
    • Updating your inventory

      Problem 1: I only want to add inventory to a certain branch.

      Solution: If you’re on your Reggie, the inventory will only update in the store you're in, so is not an issue. However, if you’re in your back office, you’ll need to specify the branch whose inventory you’re updating. To do this, go to the Products section, found on the backoffice menu, on the left side of the page. From here, select the product whose inventory you’re updating. From the Menu bar at the top of the screen select the tab, ‘Inventory’. Having done this, you’ll now be asked to select a branch. Make sure you pick the right one, and now you can update the total number of units, or, by clicking the ‘Receive inventory’ instead of ‘Adjust inventory’, add the units received.

      Problem 2: I’ve entered in the wrong quantity.

      Solution: No problem. Edit the product by adjusting the inventory. To do this, go to the Products section, found on the backoffice menu, on the left side of the page. From here, select the product whose inventory you’re updating. From the Menu bar at the top of the screen select the tab, ‘Inventory’. Having done this, you’ll now be asked to select a branch. Make sure you select the right one, and now you can update the total number of units.

      Problem 3: The inventory hasn’t updated on my Reggie.

      Solution: For the inventory to update, you may need to exit PRACTI, and then re-open the app. Once you’ve done this, all updates will appear.
    • Connecting your Star Printer

      Problem 1: The printer isn't found by my bluetooth.

      Solution 1: Check your bluetooth to make sure it's on.

      Solution 2: Check the printer is still in connectivity mode. If the blue light isn't flashing, it means you’ll have to hold down the pair button again. This process will make sure the star printer is ready to pair.

      Problem 2: The printer isn’t turning on.

      Solution: Make sure the power outlet is on and connected correctly to the printer.

      Problem 3: Receipts aren’t printing.

      Solution 1: Check the bluetooth connection between the two devices. There should be a blue light on the back of the printer, confirming that the iPad and the printer are connected.

      Solution 2: Check for paper in the printer, and also that it is inserted correctly.
      * Further detail can be found here.